(Before sale ) Service processes for new customers
Confirm customers' needs and requirements;
Communicate technical and technological issues with customers ;
Help customers weld samples for free ;
Provide our solutions scheme;
Sign the purchase and sell contract.

In sale service processes
Complete equipment manufacturer before the lead time;
Provide door-to-door services to install and test the equipment under conditions of actual operation;
Provide on-the-spot training for operation of the equipment (It is required that machine operators, workshop directors and project managers be present)
Provide on-the-spot training for maintenance of the equipment (It is required that maintenance workers, workshop directors and project managers be present)
Communicate with customers about projects and requirements.

(After sale) Service processes
Listen to customers’ claim about equipment problem and maintenance reqiurements -> Pass to technical personnel for further understanding -> Solve simple problem by calls-> For complex problem, give quotation to customer. ->Maintenance on time after the customer conform the cost (inform customer if delivery time changed)->customers inspect and accept the products -> deliver after payment received-> Guarantee services